Order Management | Salesforce OMS | Salesforce Commerce Cloud | Salesforce Service Cloud | Salesforce Sales Cloud | Salesforce Data Cloud | REST APIs | Event-Driven Architecture | Agentforce | Omnichannel Commerce | Enterprise Architecture | Connect APIs
• Define end-to-end Salesforce OMS architecture aligned with business, technical, security, and operational requirements.
• Design order lifecycle models, including order capture, validation, fulfilment, shipment, cancellation, return, exchange, refund, and closure.
• Design fulfilment orchestration for scenarios such as: Ship-from-Warehouse, Ship-from-Store, Buy Online, Pick Up In Store, Buy Online, Return In Store, Order splitting, Back-orders and pre-orders.
• Define inventory allocation, reservation, availability, and synchronization processes.
• Design integrations between Salesforce OMS and eCommerce, POS, WMS, ERP, payment, tax, logistics, and customer service platforms.
• Establish API, event-driven, batch-processing, monitoring, error-handling, retry, and reconciliation patterns.
• Lead solution design workshops and translate business requirements into technical specifications.
• Produce architecture documents, data models, integration specifications, technical designs, and architecture decision records.
• Ensure solutions follow Salesforce and enterprise architecture best practices.
• Provide technical leadership to Salesforce OMS developers, integration developers, testers, and business analysts.
• Review technical designs, code, configurations, and integration implementations.
• Support system integration testing, user acceptance testing, performance testing, deployment, cutover, and hypercare support.
• Identify technical risks, dependencies, design gaps, and potential scope changes.
• Provide guidance on data migration, data quality, security, scalability, performance, and operational support.
• Support knowledge transfer to client and internal support teams.
• 8+ years of experience in Salesforce architecture, solution design, or enterprise application delivery.
• At least two full-lifecycle Salesforce OMS implementations as lead/architect.
• Proven experience designing and implementing Salesforce Order Management solutions.
• Strong knowledge of Salesforce OMS order lifecycle, fulfilment, inventory, returns, refunds, and payment processes.
• Experience with omnichannel commerce, retail, eCommerce, or consumer-facing platforms.
• Strong experience integrating Salesforce with: Commerce and eCommerce platforms, POS systems, Warehouse Management Systems, ERP platforms, Payment gateways, Tax and logistics platforms.
• Strong understanding of REST APIs, event-driven architecture, middleware, asynchronous processing, and integration monitoring.
• Experience with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, Data Cloud, or related Salesforce products.
• Experience with Salesforce environments, release management, deployment processes, security, and data management.
• Proven ability to lead architecture workshops and communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience working with distributed delivery teams and external technology vendors
• Deep knowledge of the Salesforce OMS data model and Connect APIs
• Good knowledge of Salesforce Agentforce and the role of AI agents in improving order lifecycle management, returns processing, and customer experie