Customer Success | Sales | WhatsApp | Customer Support | Relationship Management | Logistics Coordination | Digital Record Keeping
• Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment
• Explain service options and technician estimates to arrange bookings
• Coordinate pickup details and timing between customers and operations
• Obtain customer approval for final quotes before work begins
• Provide progress updates and manage return delivery expectations
• Handle customer questions and concerns, escalating quality or delivery issues where needed
• Maintain customer records, confirm delivery, and collect feedback
• Patient communicator comfortable with digital sales and support
• Organised individual capable of following through on customer journeys
• Ability to translate technical estimates into customer-friendly service options
• Comfortable working in a remote environment with flexible but committed hours
• Welcoming of those returning to the workforce after caregiving breaks