Account Management | Client Success Management | Revenue Growth | Data Analytics | Cloud Computing | Artificial Intelligence | Digital Transformation | Executive Stakeholder Management | Contract Management | SOW | CRM | Azure DevOps | PMP | CSM
• Own a portfolio of client accounts ensuring high satisfaction, retention, and revenue expansion
• Develop and execute account growth strategies including cross-sell and upsell opportunities
• Serve as the primary point of contact for C-level executives and build trusted relationships
• Oversee active engagements to ensure alignment between SOW commitments and delivery outcomes
• Monitor engagement health and proactively resolve risks, escalations, and delivery gaps
• Collaborate with Delivery, PMO, and Sales teams to ensure seamless execution
• Lead contract discussions including SOW restructuring, renewals, and amendments
• Partner with Finance to oversee invoicing accuracy and revenue tracking
• Establish and maintain governance frameworks including regular client and internal cadences
• Identify opportunities to enhance client solutions using emerging technologies like AI, Data, and Cloud
• Experienced Client Success professional with a background in technology services and a focus on revenue growth
• Strong understanding of Data Analytics, Cloud, AI, or Digital Transformation services
• Proven track record of managing enterprise client relationships and driving account expansion
• Expertise in strategic account planning and executive stakeholder management
• Ability to bridge the gap between technical delivery outcomes and business value realization
• Skilled in handling complex delivery programs and cross-functional leadership