Technical Support | SQL | JavaScript | REST API | Power BI | Intelex | EHSQ | System Administration | API Development | Business Intelligence | Scripting | Data Migration | Power Automate | Data Modeling
• Serve as the primary administrator for the Intelex platform, managing user access, security roles, permissions, and system configurations.
• Design, build, and maintain workflows, forms, dashboards, reports, scorecards, and business intelligence elements.
• Manage data integrity, including imports/exports, data quality audits, and synchronization with other enterprise systems.
• Oversee platform upgrades, patches, and new module implementations.
• Maintain system documentation, including configuration guides, process manuals, and security matrices.
• Develop and customize Intelex applications using the platform’s configuration tools, scripting, and APIs.
• Create automated workflows and advanced reporting solutions to meet evolving business requirements.
• Collaborate with stakeholders to translate EHSQ needs into technical solutions.
• Provide Level 2/Level 3 technical support, troubleshooting complex issues, and resolving incidents efficiently.
• Monitor system performance, conduct root cause analysis, and implement preventive measures.
• Deliver training sessions, webinars, and user guides for administrators and end-users.
• Act as a liaison between business units, vendors (Intelex), and internal IT teams.
• Drive continuous improvement initiatives to enhance platform usability, compliance, and value delivery.
• Technical expert who combines strong system administration skills with development capabilities and excellent end-user support experience.
• 5–8+ years of hands-on experience with Intelex administration, configuration, and development in an enterprise environment.
• Strong understanding of EHSQ processes (incident management, audits, risk assessment, compliance, training, etc.).
• Proven experience with Intelex Platform configuration tools, APIs, and customization capabilities.
• Solid technical background including SQL/databases, JavaScript, REST APIs, and integration technologies.
• Experience supporting large user bases and managing enterprise software implementations.
• Strong analytical and troubleshooting skills for complex system issues.
• Excellent verbal and written skills; ability to explain technical concepts to non-technical audiences.
• Ability to lead small-to-medium projects and manage multiple priorities.
• Customer-focused mindset, collaboration, attention to detail, and proactive approach to system optimization.