• Strong Outbound Calling Team Leader Profile with fintech / digital-lending background and team-handling experience • Important (Experience 1): Must have a minimum of 2+ years of relevant experience in outbound calling / team handling • Important (Experience 2): Must have experience leading and managing an outbound calling team, driving daily, weekly, and monthly business targets. • Important (Experience 3): Must have a strong understanding of outbound calling processes, customer handling, and performance management (monitoring productivity, connect rates, conversion rates, login/disbursement metrics). • Important (Skill 1): Must have a strong target-oriented approach with the ability to drive team performance, coach team members, and implement corrective action plans for performance gaps • Important (Skill 2): Must be able to conduct call quality assessments, handle escalations, and support executives in resolving complex customer queries and objections. • Important (Communication): Must be proficient in Hindi and English (written and verbal) • Important (Domain): Must have experience in Fintech, Digital Lending, Personal Loans, or related financial services. • Important (Note 1): Must be willing to work on Sundays / holidays and extended hours as per business requirements.