• Strong Firewall / Network Security Support Profile with Palo Alto exposure • Important (Experience 1): Must have 2+ years of experience in network security, with hands-on firewall support (Palo Alto Primary), and knowledge of network security concepts and protocols (TCP/IP, VPN, SSL/TLS, IDS/IPS, next-generation firewalls). • Important (Experience 2): Must be able to perform system configurations and assist with installations, upgrades, and migrations, and monitor/analyse system logs and events to respond to security threats and performance issues. • Important (Tech skill): Must be able to troubleshoot firewall policies, network connectivity, VPN configurations, and threat-prevention issues, with a basic understanding of network infrastructure (routers, switches, load balancers). • Important (Skill): Must have strong analytical and problem-solving skills, provide support via phone/email/ticketing, document interactions and solutions in a knowledge base, and collaborate with customers, cross-functional teams, and vendors. • Important (Domain): Banking-industry experience Primary; strong candidates with the same technical experience from another industry are acceptable. • Important (Note): Must be comfortable with a 24/7 rotational shift environment and on-call support at the client site (IDFC Bank, Airoli, Navi Mumbai) • Important (Communication): Must have excellent verbal and written communication, able to explain technical concepts clearly. • Primary (Product / Education): Familiarity with Palo Alto Networks products (PAN-OS, GlobalProtect, WildFire); Bachelor's degree in Computer Science, IT, or a related field.