• Strong B2B Sales Support / Sales Operations Profile with US-client experience and CRM expertise • Important (Experience 1): Must have 4+ years of relevant experience in B2B sales support, inside sales, or CRM / sales operations, preferably supporting a US-based client or organization • Important (Experience 2): Must have prior experience supporting a US-based sales or marketing organization, with familiarity with US business communication norms and working hours. • Important (Experience 3): Must have experience owning document and information collection, verification, and tracking across the sales cycle — reviewing submissions for completeness/accuracy, maintaining trackers/checklists, and proactively following up on pending items • Important (Experience 4): Must have experience coordinating sales-marketing hand-offs and onboarding transitions, scheduling calls/meetings, preparing status summaries, and supporting sales managers with administrative/follow-up tasks. • Important (Skill 1): Must have hands-on CRM proficiency — managing leads/opportunities, updating pipeline stages, maintaining accurate records, and generating reports (Zoho CRM or similar) • Important (Skill 2): Must have a solid understanding of the B2B sales lifecycle from lead qualification through customer onboarding, including typical documentation and validation requirements. • Important (Skill 3): Must have strong priority and time management — able to manage multiple prospects simultaneously and drive pending items to closure without constant supervision. • Important (Communication): Must have proficient spoken and written English with clear articulation and strong listening skills for customer-facing prospect interactions. • Important (Shift): Must be able to work US Eastern business hours (8 AM–5 PM ET), fully remote from India. • Important (Education): Must have a Bachelor's degree in any discipline (Business Administration / Sales / Marketing Primary). • Important (Stability): Must have a stable career history, with at least 2 years in each role; profiles with frequent job hopping will not be considered (one or two switches acceptable if well justified). • Primary: Exposure to document / KYC-style verification processes; familiarity with CRM / sales-engagement tools (Salesforce, Zoho, HubSpot); MBA in Sales/Marketing.