• Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management • Important (Experience 1): Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain • Important (Experience 2): Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell) • Important (Experience 3): Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth • Important (Experience 4): Must have experience overseeing delivery and value realization — aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations • Important (Skill 1): Must have experience with commercial / contract ownership — SOW restructuring, renewals, amendments, pricing alignment, and revenue tracking • Important (Skill 2): Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability • Important (Tech skill 1): Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms • Important (Domain): Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services • Important (Communication): Must have excellent communication, negotiation, and executive presentation skills • Important (Education): Bachelor's degree in Computer Science, Engineering, or related field • Important (Company): B2B Tech companies • Primary (Education): MBA degree • Primary (Certification): PMP, CSM, or CCSM certification